I9bet Privacy Policy – Member Personal Data Protection

I9bet understands that your trust is our most valuable asset. As a trusted online gaming platform in the Southeast Asia region, we take our responsibility seriously to protect every piece of personal information you share with us during registration, platform use, and throughout your membership.

This Privacy Policy clearly and thoroughly explains how i9bet collects, stores, uses, and protects your personal data. It also outlines your rights as a data owner and the steps you can take to control your information. By using the i9bet platform, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of the i9bet platform, including website visitors, prospective members in the registration process, active members, and former members whose data is retained in accordance with legal and operational requirements. We encourage you to read this document in full and contact us if you have any questions.

I9bet collects various types of personal information depending on how you interact with our platform. This data collection is necessary to ensure the platform operates properly, securely, and in compliance with applicable legal requirements.

In addition to information you provide directly, we also collect data automatically through cookies and similar tracking technologies when you visit the i9bet website or use the i9bet mobile app. This data is used to improve the user experience and ensure platform security.

Every piece of information we collect is used for a clear and legitimate purpose. i9bet does not use your personal data beyond the stated purposes without first obtaining your consent. The following are the main ways we use your information:

• Account Management: Processing registrations, verifying identities, managing logins, and resolving any account-related issues quickly and efficiently.
• Transaction Processing: Processing deposits, withdrawals, and all other financial transactions you make through the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, unauthorized access, money laundering, and any suspicious activity that could compromise your account security or the platform as a whole.
• Service Communications: Sending important notifications regarding your account, security updates, transaction information, and responses to your customer support inquiries.
• Legal Compliance: Fulfilling legal and regulatory obligations, including anti-money laundering (AML), counter-terrorism financing (CFT) requirements, and reporting obligations to relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support to members who need assistance.
• Platform Improvements: Analyzing aggregated and anonymized usage data to understand user needs and continuously improve platform features.

I9bet does not sell or trade your personal data. However, in the context of normal platform operations, we may need to share certain information with carefully selected and trusted third parties. All third parties we work with are required to meet data protection standards equal to or higher than our own.

Data sharing with third parties only occurs in the following situations:

• Payment Processors: Transaction details are shared with approved payment providers to securely process your deposits and withdrawals.
• KYC Providers: Identity documents are shared with approved third-party identity verification partners for compliance purposes only.
• Authorities: We may be required to disclose certain information to legal or regulatory authorities when mandated by law or a valid court order.
• Technology Providers: Infrastructure and technical service providers that help operate the platform, subject to strict data protection agreements.

Protecting your personal data is i9bet's highest priority. We continually invest in security infrastructure and employ the latest technologies to keep your data safe at all times.

While i9bet employs comprehensive security measures, no system can be guaranteed entirely free from cyber threats. In the unlikely event of a data breach affecting your information, we will notify you within the timeframe required by law and take immediate remedial action.

As the owner of your personal data, i9bet recognizes and respects the following rights that you hold at all times:

• Right of Access: You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 business days.
• Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction through your account or by contacting customer support.
• Right to Erasure: You may request deletion of your personal data, subject to legally mandated retention requirements such as AML obligations and financial records.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time by contacting us.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your data while any dispute or inquiry is being resolved.

To exercise any of the above rights, please contact the i9bet customer support team via live chat or our support email. We will process your request promptly and notify you of the action taken within the defined timeframe.

I9bet uses cookies and similar technologies to enhance the user experience, ensure platform security, and analyse usage patterns for continuous improvement. Cookies are small text files stored on your device when you visit our website.

The i9bet platform uses four main cookie categories:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve the overall user experience.
• Functional Cookies: Enabling the platform to remember your preferences such as language, display settings, and personal configurations.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate and anonymized form for product improvement purposes.

I9bet only retains your personal data for as long as necessary to fulfil the original collection purpose or as required by law. When data is no longer needed, it will be securely deleted or disposed of using industry-approved methods.

Once the defined retention period has elapsed, your personal data will be permanently deleted or anonymised using technical methods that ensure it can no longer be linked back to your identity. This process is carried out on a schedule set by our compliance team.

I9bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Whenever material changes are made, we will take the following steps to ensure you are informed:

• Sending email notifications to your registered email address at least 14 days before changes take effect.
• Displaying prominent notifications within the i9bet platform during your next login session.
• Updating the "Last Updated" date displayed at the top of this Privacy Policy.

Continued use of the i9bet platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account before they take effect by contacting our support team.